Repair and Return & Remanufactured Parts Policy and Procedures

July 1, 2002

Technical Customer Service will provide a repair and return service center, this service is rendered to all non-warranty issues. Upon receipt of a part, Tech Services will make every effort to repair and return the part within 24 hours. If part cannot be repaired and the customer is down, a remanufactured part will be sent to the customer. Standard turn around time is 48 hours and 24 hours for emergency repairs.

All R&R’s must have a RMA and PO# which covers at least $75.00. The PO should accompany the RMA #. If, during the repair, the cost exceeds the $75.00 the customer will be called and informed of the difference in cost. If the cost approaches the cost of a remanufactured part, the customer will be offered the opportunity to purchase a new or remanufactured part. ($75.00 will take care of the 1^st ½ hour of labor and administration costs. Additional labor is chargeable at $45.00 per hour plus any parts used. No manufacturer or distributor discount.)

Remanufactured parts are parts that Unitec Electronics manufactures. These parts, if available, will sell for 60% of the list price of the part. The individual manufacturer or distributor will get their discount on top of that price.

Unitec Electronics guarantees new equipment against defects in materials and workmanship for the specified warranty period, and agrees to repair or replace at its sole expense in accordance with the following terms and conditions:

• Warranty service must be performed by Unitec
• Unitec will supply new or rebuilt parts to replace parts that have been found defective within the warranty period.
• Parts returned to Unitec must be shipped with transportation charges prepaid and will be returned with charges prepaid by Unitec.

An RMA number issued by Unitec Technical Services must accompany all returned parts. The Serial Number of the unit must be supplied at the time of the RMA being issued.

The Warranted part, when received, will be inspected and tested to determine the cause of the failure.

• If the part failed for any reason other than defect in workmanship or material, which may develop under normal and proper use, the customer will be charged full price for that part and the part will be returned to the customer.
• If the failed part is not returned with in 30 days of the invoice date of the Warranty replacement, the customer will be charged full price for the part.

Equipment being returned for credit may be assessed a 15% restocking fee. Parts being returned for credit will be evaluated to ensure that it is acceptable for credit. (i.e.- complete assembly, no damage, etc.).

• If it is determined that the part(s) is not acceptable for credit, the customer is contacted and informed of the situation. Once the customer has been notified the part(s) is returned to the customer.

• If it is determined the part(s) is acceptable for credit, a Customer Credit form is generated and submitted for approval. (Approval process will be no more than 14 days). Upon approval the credit is issued which will be faxed to the customer in addition to mailing it to the customer.